Our refunds and returns policy is in addition to your statutory rights under the Australian Consumer Law.
If for any reason you are not completely satisfied with your purchase please email SCR Publications at firstname.lastname@example.org or telephone (02) 9311 2036 or write to us at SCR Publications PO Box 345 Matraville NSW 2036.
You are entitled to return a product if you believe that there is a problem. SCR Publications will accept product returns and provide you with refund, replacement or repair where:
SCR Publications may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. SCR Publications reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
You are generally responsible for returning the product if it can be posted or easily returned. We recommend that you return products using registered post with insurance where practical and SCR Publications will reimburse you for reasonable costs of doing so. You are entitled to recover such reasonable postage costs if the product is confirmed to have a problem. SCR Publications will not be responsible for products lost or damaged in transit if you choose not to insure.
Claims for postage expenses incurred in returning your purchase should be addressed to SCR Publications and must include supporting evidence. You do not have to return products in the original packaging in order to obtain a refund or replacement. If the product is found not to have a problem, you may be required to pay reasonable postage and inspection costs.
Generally, you are not entitled to a refund if you simply change your mind.
The address for product returns is:
PO Box 345
Matraville NSW 2036
All items sold by SCR Publications are covered by our manufacturing warranty. Products with imperfectly printed or missing pages will be replaced. Follow the returns policy details.
Under the Australian Consumer Law, automatic consumer guarantees apply to our products regardless of any other warranties or conditions stated by the manufacturer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please refer to the returns policy above for all warranty claims.
Digital subscriptions and electronic publications are delivered as services. If you have a major problem with a service or a minor problem that can't be fixed within a reasonable time you have the right to cancel a service contract if it is:
If you cancel a service you are entitled to a refund in the same form as your original payment. You must pay for services you’ve received under a service contract that worked as expected. You can also ask for compensation for damages or loss caused by the problem.
Generally you cannot cancel a service or obtain a refund if the problem was outside the control of SCR Publications, or if you changed your mind, insisted on using or having a service provided in a particular way against SCR Publication’s advice, or failed to meet the published minimum system requirements or system compatibility requirements for access to digital publications.
Please refer to the returns policy above for all service cancellation claims.
You may request in writing or by email or telephone to cancel a print publication subscription at any time. Your subscription will cease at the end of the period for which the subscription has been paid.
You can cancel an order for products if the order has not been shipped in whole or in part from our warehouse. Once the order has been shipped from our website, please refer to our refunds and returns policy for requesting a return or refund.
You may cancel a digital subscription if the subscription has not been provisioned to you and you have not accessed that subscription. If you have accessed or downloaded digital information, and the provision of that service to you is not faulty and of acceptable quality as described, your subscription will continue until the end of the paid subscription period.
If secure access or your password to a digital subscription service has been compromised or is potentially compromised, SCR Publications will terminate that subscription and re-issue you with a new subscription. SCR Publications may, at its option, charge a reasonable processing fee for provisioning you with a new account to access digital services. Where an additional charge applies, SCR Publications will request your agreement to pay this charge or terminate the subscription.
If you wish to cancel your subscription immediate and receive no further print publication mailings or access to digital services, SCR Publications will cancel your subscription and terminate access within seven days of your request.
To request a cancellation please telephone us as soon as possible on (02) 9311 2036.